Shop policy

Payment
PayPal or credit card are the methods of payment accepted on our website – notice that you do not need a PayPal account to checkout and pay with PayPal; you can pay with your credit card on PayPal. Most of the Credit Cards are accepted. Our credit clearance is a high secured standard, PCI Level 1 and is done by TRANZILA.

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Free Shipping 
We ship worldwide & use expedited international insured shipping service. If you have special shipping requests please mention it when you checkout and we will try to apply. Our products are shipped from Israel and produced on demand (after order + payment). Please allow 14 to 21 days for production & handling before the shipment. We ship worldwide with no extra charge = Free worldwide shipping. Shipping time may change from country to  country. fell free to contact us about any questions regarding your order and shipping. 

Customs & Taxes
Customs & Taxes Customs and import duties may be applied to International orders upon the shipment reaching its destination. Shipping laws are different and vary from country to country. It is the recipient’s responsibility to check with the local Customs office to verify whether the country to which it is shipped to charges customs fees for the import. The recipient is fully responsible for such charges and for complying with their country\’s laws, taxes, customs regulations and duties. Studio Itai Bar-On is not responsible for any delays or detains of product in Customs. 

Order confirmation
After you place your order, we confirm the order details and shipping address with you before we ship the product. Please make sure that you check your E-mail after your purchase and look for our updates on your delivery.

Pricing and availability – We cannot confirm the price or availability of an item until after your order is placed.  Pricing or availability errors may occur on our Sites. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product.  we reserves the right to cancel any orders containing pricing, availability and shipping errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. If we notice a pricing or availability error on our site, we may cancel your order and give you a refund.  We may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. 

Warranty
24 months warranty for all of the electric components. Our Products get fully checked for functionality and quality before shipping. If the product gets to you severely damaged, we will gladly replace it after we are contacted and the original purchase is returned via reputable carrier of your choice with Delivery Confirmation. We take pride in designing high quality and unique products and offer an excellent customer service. We hope that you will be pleased with your order.

Refunds
All sales are final as each product is handmade and produced for you after you have placed an order. If you are not 100% happy with your order we will do everything we can to make things right for you. Please exercise good judgment before placing your order and ask any questions you may have. We will respond promptly. If you’re not completely satisfied with your purchase, you can return your eligible items by mail  within 45 days of the original ship date.

RETURN POLICY

  • Items must be returned within 45 days
  • Returns received after the 45-day return period are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. 
  • Items must be returned in their original packaging.
  • Items must not be used, installed, altered or damaged.
  • You must contact us before you return or ship the product in order to get our approval for the the reason of the return and shipping method you choose. 
  • Return shipping is under the responsibility and payment of the buyer, you must confirm with us the shipping method you selected and make sure the product returned to us intact. If the product returns defective, there will be no refund.
  • Eligible returns will be credited to your original form of tender or a gift card (gift cards cannot be redeemed for cash unless required by law).
  • Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
  • we do not approve reselling our products without our permission. if we believe the buyer is a reselling, they will not be entitled for returns and rebound. “Reselling” will be defined as purchasing or intending to purchase any Product(s) from us for the purpose of engaging in a commercial sale of the same Product(s) to a third party.
  • we reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason.
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Privacy 
All the shipping details and information that we receive from you remains confidential. No one else has any access to your e-mail or information. The money transferred via PayPal is secured and we do not hold any access to your account details or means of payment at any time. we will never share your details. In order to improve the shopping experience and to match the right products to the right buyers, we use cookies in our site (facebook and google pixels). Information collected is absolutely anonymous and not shared with other parties. when browsing our site, you approve those cookies.

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